Privacy Policy
Last Updated 24 October 2026
At Blockchef, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. By using our services, you agree to the practices described in this Privacy Policy.
This Privacy Policy is limited only to this website and our BlockChef Mobile Application, and does not apply to other websites and mobile applications which we do not operate. You agree that your use of the Website and/or Mobile Application signifies your consent to this Privacy Policy.
If you do not agree with this Privacy Policy, please refrain from using the Website or our Mobile Application.
How we collect information
- when you voluntarily register an account with BlockChef
- when you participate in any contest or forms on our Website or Mobile Application
- when you use our services
Examples of Personal Data depending on your interaction with us, includes your name, contact number, email address and IP address.
We may collect / use your Personal Data for the following purposes:
- responding to your queries
- processing applications for contest or promotions
- user profiling for marketing and improvements to our service
- conducting investigations relating to complaints
- processing payments and fulfilling orders
- coordinating delivery services
- supporting seller services (Basic and Pro plans)
- providing personalized services using AI technologies
- keeping a record of changes sellers make to their listings and store settings, so we can resolve disputes and investigate complaints
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our website and improve our services. We also use analytics tools like PostHog to track user behavior and gather insights to improve our platform. This tracking helps us understand how users interact with our services, identify areas for improvement, and enhance user experience. You can control the use of cookies at the individual browser level.
Data Sharing
- when required by law
- to protect our rights
- in the event of a merger, sale, or acquisition of our company
- with payment processors (Stripe) to complete transactions
- with delivery service providers to fulfill orders
- with customer service and messaging platforms to facilitate communication
We use personally identifiable information in order to give you a more delightful shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Website and its features.
We may permit certain trusted third parties to access your information in connection with their performance of services to maintain and operate certain features on the Website.
We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property and to prevent or deal with fraud.
We use non-personally identifiable information in the aggregate, so that we can improve the Website and Mobile Application and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information. However, we may share personally identifiable or other information with our parent, subsidiaries, divisions, and affiliates.
Privacy Policy Changes
We may make changes to the Privacy Policy from time to time. Your use of the Website following changes to these terms will constitute your acceptance of those changes. It is your responsibility to regularly check the Privacy Policy to determine if there have been any changes.
If you have any questions about the Block Chef privacy policy, please contact us and Attention to “Personal Data Protection Officer” at: contact@blockchef.com
This Privacy Policy does not apply to other websites and Mobile Applications to which may be linked to on this website but are not operated by Block Chef. You agree that your use of the Website signifies your consent to this Privacy Policy.
If you do not agree with this Privacy Policy, kindly refrain from using this Website or the Mobile Application.
Records of listing and store changes
When a seller creates, edits or deletes a listing or changes their store settings, we keep a record of what changed, when it changed, and which account made the change (the seller or a BlockChef administrator). We use these records to resolve disputes and investigate complaints, for example about what a dish's options or description said on a particular date.
These records include the store's public content (such as dish names, descriptions, options, prices and photos) and the store's business contact details (such as its business phone number, WhatsApp number, kitchen or pickup address and pickup instructions). We do not keep the contents of food safety certificates or other identity documents in these records, only the fact that they were changed.
Only BlockChef administrators can view these records. If a seller deletes their BlockChef account, we erase the business contact details from that seller's records and remove the link to their account, keeping only the record that a change was made.
Request for deletion of your data
If you wish to request the deletion of your personal data, you can do so by emailing us at admin@blockchef.com. Please include relevant information, such as your name and email address, to help us locate your data. We will respond to your request as soon as possible and we will take reasonable steps to ensure that your data is removed from our systems, unless retention is required by law.
When an account is deleted, we delete its shopping carts (other than any already tied to a checkout), favourites, subscriptions and notifications, and remove the content of any feedback it sent us. Reviews it wrote stay on the platform but are shown as written by "Deleted user". We keep order and payment records for at least 5 years, as Singapore law requires businesses to keep financial records.
Use of AI Technologies
We use artificial intelligence (AI) technologies to enhance our services, including content generation, item descriptions, and content moderation. Our AI features include basic capabilities available to all users and advanced features for Pro Plan users. These technologies may process your input data, listings, or content to provide these services. We implement appropriate safeguards to protect your information when using these technologies. By using our services, you consent to the processing of your data by our AI technologies for these purposes.
Payment Processing
We use third-party payment processors, such as Stripe, to handle transactions on our platform. When you make a purchase, relevant payment information is shared with these processors to complete the transaction. Different fee structures apply based on your plan (Basic or Pro). Basic Plan users may incur a 4% + $0.50 processing fee for credit card and PayNow transactions, while Pro Plan users (with a 15% platform fee) have no additional payment processing charges. We do not store complete credit card information on our servers.
Governing Law
This Data Protection Policy and use of this Website is governed in all respects by the laws in Singapore.